As a patient, what are my financial responsibilities?
Patients who have insurance are responsible for paying any co-payments, co-insurance, and deductibles that have not been met at the time services are rendered by the providers of the Threlkeld Clinic. As a patient, it is your responsibility to make sure that you have met the eligibility requirements of your insurance plan and that we are providers in your network.
Please note that, as the patient, you have the final responsibility for payment of your medical bills. As a courtesy, we will submit claims to your insurance company. In addition, we will provide you with the information necessary for you to arrange payment for the medical expenses associated with your treatment and care provided by Threlkeld Infectious Disease.
Payments can be made by cash, check, debit or credit cards.
If you are unable to make payment in full for your portion of your assigned financial responsibility, we will expect you to agree to a payment plan that, if followed, will satisfy your obligation within a reasonable period of time. We can make it easy for you to do this with automatic drafts from you bank account or credit card.
Failure to meet the payment plan’s obligations or to take responsibility for you charges will result in your outstanding balance assigned to an outside collection agency.
What should I bring to my initial office visit?
There are a number of items of information you will need to bring. They are as follow:
Government issued photo ID
Your primary insurance card, which should include the following:
The amount of your usual copay, if any
your insurance company's address and contact phone number
Bring your referral if required by your primary insurance.
If applicable, bring any other secondary insurance information so that we can make sure that claim is also filed on a timely basis
Will you provide patient statements?
We will provide patient statements generally within 30 days of being treated. Subsequent statements will be sent on a monthly basis. You are expected to pay the indicated Balance Due when you receive a statement. If the balance due remains outstanding, you can expect to receive three statements and if your balance qualifies, you will also receive collection letters. All accounts that remain outstanding and without payment or payment commitment, will be sent to our outside collection agency.
Patient statements are also available on the patient portal and you can authorize payments from there.
How can I be assured of total patient confidentiality?
We take patient confidently very seriously at Threlkeld Infectious Disease. All of our providers and supporting staff are required to sign a patient confidentiality agreement regarding the safeguarding of your personal medical information. As the patient, we will share with you our "Notice of Privacy Practices" which describes the limits of our use of your protected health information. Please feel free to call our Privacy Officer, Kenny Kyle, at the office if you have any questions.
Can I pay my bill online?
Absolutely, but you need to do it through our patient portal. To log into the patient portal, please click here.